Hi,
2 months ago, I ordered some cricket gear online from a company called Cricketdirect. I live in Spain, so retail options are limited here! The company they use for delivery (DPD) made a number of mistakes with the delivery. The end result was the parcel was sent back to the UK. It ended up sitting in a delivery hub in England for a month. Now they say the parcel has gone missing.
I contacted Cricketdirect to complain. Unfortunately their customer services department have proved to be completely useless and not at all interested in helping me. As the contract for delivery is between Cricketdirect and DPD, it is up to cricketdirect to complain on my behalf.
I wondered if anyone else had had a similar experience? Does anyone know someone senior at Cricketdirect who might be interested in helping?
At the moment, based on my experience, I would think twice about ordering anything from them. To make matters worse, they charged me a fortune for delivery!
2 months ago, I ordered some cricket gear online from a company called Cricketdirect. I live in Spain, so retail options are limited here! The company they use for delivery (DPD) made a number of mistakes with the delivery. The end result was the parcel was sent back to the UK. It ended up sitting in a delivery hub in England for a month. Now they say the parcel has gone missing.
I contacted Cricketdirect to complain. Unfortunately their customer services department have proved to be completely useless and not at all interested in helping me. As the contract for delivery is between Cricketdirect and DPD, it is up to cricketdirect to complain on my behalf.
I wondered if anyone else had had a similar experience? Does anyone know someone senior at Cricketdirect who might be interested in helping?
At the moment, based on my experience, I would think twice about ordering anything from them. To make matters worse, they charged me a fortune for delivery!